Map My Customers, Inc (“Map My Customers,” “we,” or “us”) is committed to protecting your privacy. By visiting mapmycustomers.com (“the Site”) and submitting personal information (“Personal Information”) you acknowledge and accept the practices and policies outlined in this privacy policy (“Privacy Policy”). This Privacy Policy explains in general terms how we collect and use Personal Information (as defined below) and certain other information that we collect from you at the Site. If you have questions, concerns, or complaints regarding our privacy statement or practices, please contact us at legal@mapmycustomers.com. “Personal Information” is any information that is identifiable with you, including names, addresses, email addresses, or phone numbers, as well as other non-public information that is associated with the foregoing. Your Personal Information will be processed in the United States where laws regarding processing of personal information may be less stringent than the laws in your country. ### Information We Collect From You When you voluntarily fill out surveys, company ratings, registration forms, or provide us with other Personal Information at the Site, we collect and process that information in accordance with this Policy. From time to time we change our offerings and features. As a result, the options you have to provide us with Personal Information may also change. Here are examples of situations where you have the opportunity to actively provide us with Personal Information: - Creating an account - Using one of our apps - Contacting our sales team - Completing a form related to one of our products or services - Contacting our support team The Personal Information we collect for you may vary depending on how you interact with the Site. We collect and store certain information associated with actions you take. For example, when you go through our onboarding screens, we collect the steps you complete and other information such as how long it takes to complete each step. We also store other information about your behavior on our Site. To create an account, you have the option of using our website or one of our apps. We receive and collect any information you authorize to share with us, and it becomes Map My Customers account information for your use on the Site. This information is Personal Information that is processed and handled in accordance with this Policy. When you create an account on Map My Customers, you may create a profile (“User Profile”) that will include other Personal Information you provide. You have the ability to edit any Personal Information in your User Profile, deactivate your User Profile in your account, or request that your User Profile be deleted by sending an email to legal@mapmycustomers.com. Any credit card information you enter on the Site in connection with a purchase of one of our products or services is sent directly from your browser to the third-party service provider we use to manage credit card processing and we do not store it on our servers. ### Information We Collect Passively #### Log Data When you use our Site and services, our servers automatically record information that your browser sends whenever you visit a website (“Log Data”). This Log Data may include information such as your IP address, browser type or the domain from which you are visiting. Any location information is collected and used for the benefit of our own users, is never shared with anyone else, and is retained by Map My Customers for a maximum of 7 days. You can enable or disable location services when you use our Service at anytime, through your mobile device settings. #### Cookies As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. We use cookies for a variety of reasons. You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. Therefore it is recommended that you do not disable cookies. - Login Related Cookies: We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in. - Site Preference Cookies: In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page affected by your preferences. - Third Party Cookies: In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site: This site uses Google Analytics, Facebook Analytics, and Hubspot Analytics, which are three of the most widespread and trusted analytics solutions on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content. #### Other Technologies We may also automatically record certain information from your device by using various types of technology, including “clear gifs” or “web beacons.” This automatically collected information may include your IP address or other device address or ID, web browser and/or device type, the web pages or sites that you visit just before or just after you use the Site, the pages or other content you view or otherwise interact with on the Site, and the dates and times that you visit, access, or use the Site. ### How We Use the Information We Collect Map My Customers is committed to protecting your privacy. As such, we will not give, rent, lend, or sell your individual information unless you ask or authorize us to do so. We also will not disclose any personally identifiable information about our individual users except as described in this Policy. In general, information you submit to us is used by us to provide you and other Users with services, respond to requests that you make, to improve our services and to better tailor the features and support of services. To best provide our services, it is essential that we are able to collect and use the information as described in this Policy, and it is largely necessary for fulfilling the relationship we have with you. We may also use the information we collect to conduct research on our Users’ demographics and behavior based on the information you provide us when you submit information on our site. This research is usually conducted and analyzed on an aggregate basis, but may also be combined with Personal Information to help us improve our services. ### Disclosure of Personal Information Except as otherwise stated in this Policy, we do not disclose to or share your Personal Information with third parties, unless you ask or authorize us to do so. We may provide your Personal Information to third party service providers and suppliers who work on behalf of or with us to provide you with some of the services and features, and to help us communicate with our Users. However, these service providers and suppliers do not have any independent right to use this information except to help us provide our services. In the event Map My Customers goes through a business transition such as a merger, acquisition by another company, or sale or all or a portion of its assets, your Personal Information will likely be among the assets transferred. You acknowledge that such transfers may occur, and that any acquirer of Map My Customers or its assets may continue to use your Personal Information as set forth in this Privacy Policy. ### Use of Artificial Intelligence and Large Language Models (LLMs) We offer certain optional features that utilize artificial intelligence and large language model (“LLM”) technologies to assist with tasks such as summarization, content generation, and automated insights. These features are strictly opt-in. ### Choices Regarding Personal Information We may send you service-related announcements when we believe it is necessary to do so. Generally, you may opt out of these announcements by contacting us at support@mapmycustomers.com. ### How Long We Store Your Personal Information We retain your personal information for as long as necessary to provide the Site to you and fulfill the purposes described in this Policy. This is also the case for anyone that we share your personal information with and who carries out services on our behalf. ### Authorized Third Party Vendors The following third party vendors are authorized to receive personal information: - Amazon Web Services - Google Cloud Services - Data Dog - Hubspot - Sendgrid - Sentry - Stripe - Amplitude - Nylas - GitHub - Slack - Luzmo - Monday - JIRA - Google Workspace ### Privacy of Minors Our Site is not intended for children under the age of 13, and to access or use the Site you must be 13 years of age or older. If under 18 or the age of majority in your jurisdiction, your use of the Site must be under the supervision of a parent or guardian or other responsible adult. If we learn we have collected or received Personal Information from a child under 13 years of age without verification of parental consent, we will delete that information. ### Data Security We have put in place reasonable and appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. ### Revisions and Changes to our Privacy Policy We post any changes we make to our Policy on this page. The date the Policy was last revised is identified at the top of the page. You are responsible for periodically visiting our Site and this Policy to check for any changes.